{"id":4048,"date":"2019-10-16T03:19:20","date_gmt":"2019-10-16T03:19:20","guid":{"rendered":"https:\/\/b2b.ameyewear.com\/beta\/?page_id=4048"},"modified":"2023-08-13T22:57:41","modified_gmt":"2023-08-13T12:57:41","slug":"after-sales","status":"publish","type":"page","link":"https:\/\/b2b.ameyewear.com\/beta\/after-sales\/","title":{"rendered":"After Sales Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4048\" class=\"elementor elementor-4048\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d9803b9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d9803b9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-02776f5\" data-id=\"02776f5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-776c152 elementor-widget elementor-widget-image\" data-id=\"776c152\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"157\" src=\"https:\/\/b2b.ameyewear.com\/beta\/wp-content\/uploads\/2019\/10\/AF-icons-1.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/b2b.ameyewear.com\/beta\/wp-content\/uploads\/2019\/10\/AF-icons-1.png 400w, https:\/\/b2b.ameyewear.com\/beta\/wp-content\/uploads\/2019\/10\/AF-icons-1-300x118.png 300w, https:\/\/b2b.ameyewear.com\/beta\/wp-content\/uploads\/2019\/10\/AF-icons-1-160x63.png 160w, https:\/\/b2b.ameyewear.com\/beta\/wp-content\/uploads\/2019\/10\/AF-icons-1-100x39.png 100w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-246aa3f\" data-id=\"246aa3f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47c5562a elementor-widget elementor-widget-text-editor\" data-id=\"47c5562a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Please fill out the form below so we can process your after sales service ASAP.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-65079d9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"65079d9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-69dd5c3\" data-id=\"69dd5c3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f1961bf uael-cf7-button-justify uael-cf7-style-underline uael-cf7-highlight-yes uael-cf7-input-size-sm uael-cf7-btn-size-sm uael-cf7-highlight-style-default elementor-widget elementor-widget-uael-cf7-styler\" data-id=\"f1961bf\" data-element_type=\"widget\" data-widget_type=\"uael-cf7-styler.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class = \"uael-cf7-container\">\n\t\t\t\t\t\t<div class = \"uael-cf7 uael-cf7-style elementor-clickable\">\n\t\t\t\t\t\t<div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f3121-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/beta\/wp-json\/wp\/v2\/pages\/4048#wpcf7-f3121-o1\" method=\"post\" class=\"wpcf7-form init\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"3121\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.4.1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3121-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"one-half\">\n<span class=\"wpcf7-form-control-wrap store\"><input type=\"text\" name=\"store\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Practise \/ Store *\" \/><\/span><br>\n<\/div>\n<div class=\"one-half last\">\n<span class=\"wpcf7-form-control-wrap patient-name\"><input type=\"text\" name=\"patient-name\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Patient Name *\" \/><\/span><br>\n<\/div>\n<div class=\"one-half\">\n<span class=\"wpcf7-form-control-wrap contact-person\"><input type=\"text\" name=\"contact-person\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Contact Person *\" \/><\/span>\n<\/div>\n<div class=\"one-half last\">\n<span class=\"wpcf7-form-control-wrap date\"><input type=\"text\" name=\"date\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Date the Purchased (XX\/XX\/XX) *\" \/><\/span>\n<\/div>\n<div class=\"one-half\">\n<span class=\"wpcf7-form-control-wrap contact-email\"><input type=\"email\" name=\"contact-email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Contact Email *\" \/><\/span><br>\n<\/div>\n<div class=\"one-half last\">\n<span class=\"wpcf7-form-control-wrap sku\"><input type=\"text\" name=\"sku\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Style Name + SKU Code *\" \/><\/span>\n<\/div>\n<div class=\"one-half\">\n<br><font size=\"2\">Please select one *<\/font><br \/>\n<font size=\"2\"><span class=\"wpcf7-form-control-wrap Paid\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"Paid\" value=\"Under Warranty\" \/><span class=\"wpcf7-list-item-label\">Under Warranty<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"Paid\" value=\"Paid Repair by Customer\" \/><span class=\"wpcf7-list-item-label\">Paid Repair by Customer<\/span><\/label><\/span><\/span><\/span><\/font><br>\n<\/div>\n<div class=\"one-half last\">\n<br><font size=\"2\">Please select one *<\/font><br \/>\n<font size=\"2\"><span class=\"wpcf7-form-control-wrap Fix\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"Fix\" value=\"Part Needed\" \/><span class=\"wpcf7-list-item-label\">Part Needed<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"Fix\" value=\"Return Frame for repair\" \/><span class=\"wpcf7-list-item-label\">Return Frame for repair<\/span><\/label><\/span><\/span><\/span><br><br \/>\n* Please wait to receive your RAN number by email before returning any items for repair.<\/font>\n<\/div>\n<p><br><br><br><br><br><br><br><br><br><\/p>\n<div>\n<font size=\"2\">To make sure we process your order ASAP, upload images of the broken part AND the SKU\/Style code on the inside of the right temple (Maximum 3MB per image)*<br><br><br \/>\n<span class=\"wpcf7-form-control-wrap upload\"><input type=\"file\" size=\"40\" class=\"wpcf7-form-control wpcf7-drag-n-drop-file d-none\" aria-invalid=\"false\" multiple=\"multiple\" data-name=\"upload\" data-type=\"gif|png|jpg|jpeg\" data-limit=\"300000\" data-max=\"3\" data-id=\"3121\" \/><\/span><br><\/font>\n<\/div>\n<p><input type=\"submit\" value=\"Send\" class=\"wpcf7-form-control wpcf7-submit\" \/><\/p>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div><\/form><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1d9ac98 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1d9ac98\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70a610c\" data-id=\"70a610c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-13cfd5a elementor-widget elementor-widget-text-editor\" data-id=\"13cfd5a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>20 YEARS OF PRODUCTION<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-337d685 elementor-widget elementor-widget-text-editor\" data-id=\"337d685\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>After 20 years of manufacturing eyewear and the endless quest to perfect our products, some of our bestselling frames have been produced in numerous production runs. It is therefore possible that an after-sales component you require may have been made at a different time and on another production run.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9403c7a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9403c7a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f9e6425\" data-id=\"f9e6425\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9003d3c elementor-widget elementor-widget-image\" data-id=\"9003d3c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/b2b.ameyewear.com\/beta\/wp-content\/uploads\/2019\/10\/ameyewear-craftsmanship-1522306648-990000000003cf3c.jpg\" title=\"\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8b382a6\" data-id=\"8b382a6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e849f19 elementor-widget elementor-widget-image\" data-id=\"e849f19\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/b2b.ameyewear.com\/beta\/wp-content\/uploads\/2019\/10\/Craftmanship-2-990000000003cf3c.jpg\" title=\"\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-af127a1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"af127a1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0630b3f\" data-id=\"0630b3f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dba37ee elementor-widget elementor-widget-text-editor\" data-id=\"dba37ee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Warranty Issues:<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4b7225 elementor-widget elementor-widget-text-editor\" data-id=\"f4b7225\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>AM Eyewear products are guaranteed by a 1-year warranty (from the date the consumer has purchased the product). This warranty covers manufacturer defects, materials and workmanship. Our warranty does not cover damage to the lenses or breakage to the frame due to misuse. We will repair all warranties in a timely manner, and if we cannot address the issue within 4 weeks of receiving the frame we will offer a replacement frame. Please note, warranties without reference photos cannot be addressed, since many of our styles have slight variations from production year to year, and without photos we are unable to ensure the correct fitting parts. We reserve the right to evaluate that a product has been misused and that it is not covered by our warranty.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-97ef4d7\" data-id=\"97ef4d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4bc85a5 elementor-widget elementor-widget-text-editor\" data-id=\"4bc85a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>Paid Repairs and replacement parts:<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f96f88 elementor-widget elementor-widget-text-editor\" data-id=\"9f96f88\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\"><p>If the warranty has expired, or a customer has damaged their frame, we are happy to offer replacement parts and repair services at a fee. Please note that without photos of the frame, repairs and replacement parts cannot be addressed since many of our styles have slight variations from production year to year, and without photos we are unable to ensure the correct fitting parts.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Please fill out the form below so we can process your after sales service ASAP. Please select one * Under WarrantyPaid Repair by Customer Please select one * Part NeededReturn Frame for repair * Please wait to receive your RAN number by email before returning any items for repair. To make sure we process your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"lib\/contact-form.php","meta":{"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v15.2.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>After Sales Service &bull; AM Eyewear<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/b2b.ameyewear.com\/beta\/after-sales\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"After Sales Service &bull; AM Eyewear\" \/>\n<meta property=\"og:description\" content=\"Please fill out the form below so we can process your after sales service ASAP. Please select one * Under WarrantyPaid Repair by Customer Please select one * Part NeededReturn Frame for repair * Please wait to receive your RAN number by email before returning any items for repair. 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